Patient complaints happen in every optician practice. How UK independents can handle them well - GOC rules, OCCS lessons and a procedure for small teams.
Buying an optician practice or starting from scratch? What UK independents should weigh in 2026 - goodwill, EBITDA multiples, cold-start costs and risk.
How UK independent opticians can build a colour vision testing service in 2026 - children's screening, occupational assessments, kit, fees and workflows.
How UK independent opticians can convert walk-ins into booked eye tests - greetings, repairs, frame browsers and front-desk habits that fill the diary.